/ 01
Contact
Email is the fastest route to a person. We reply to client requests within one business day, Sunday through Thursday, Cairo time (GMT+2).
Straight answers,
from a real person
// 05 sections · replies within one business day
/ 02
Application access
The C01 client application is invitation-only. Accounts are created by C01 or by your organisation's primary contact; the app cannot create one for you.
No sign-in code arrived
Check spam and confirm you used the exact address that received your invitation. Codes expire, so request a fresh one if several minutes have passed. If nothing arrives, email us.
Account not active
Access may have been suspended by your primary contact, or the invitation was never completed. Your primary contact can restore access, or we can.
Adding a teammate
Primary contacts can invite and suspend teammates from the Account screen. Each person gets their own sign-in and notification settings. Never share your own login.
/ 03
Notifications
Push notifications are optional and every feature works without them. Enable or review them from the Account screen; if you previously declined, iOS and Android require the change to be made in system settings, and the Account screen will take you there. Notification text never contains confidential document, invoice, or signature content.
/ 04
Account deletion
Request deletion directly in the application from Account → Delete my account. Access and push delivery stop immediately, and we complete the request within 30 days.
Signed agreements and issued invoices are retained where accounting or contract law requires it, because they evidence a concluded transaction. Everything else is deleted. If you cannot sign in, email us for account-access help. Full detail is in the Privacy Policy.
/ 05
Security
To report a security issue, email [email protected] with "Security" in the subject line. Please do not disclose the issue publicly until we have responded. C01 will never ask you for your sign-in code, and no member of our team needs it.